Last updated: 6 July 2026
Subscriptions (QuietKeep Pro)
You may cancel your QuietKeep Pro subscription at any time from your account settings. Cancellation stops future billing, but does not refund the current billing period you've already paid for — you'll keep Pro access until the end of that period, then it will not renew.
If you believe you were charged in error (for example, a duplicate charge or a charge after you already cancelled), contact us within 14 days of the charge at supportquietkeep@gmail.com, and we will review it fairly and promptly.
Printed hardcover books
Because each hardcover book is custom-printed specifically for you and your diary content, orders generally cannot be cancelled or refunded once printing has begun. This is standard for print-on-demand products, since your book cannot be resold to anyone else.
If your book arrives damaged, defective, or significantly different from what you ordered, contact us within 14 days of delivery with photos of the issue, and we will arrange a free reprint or a full refund — whichever you prefer.
Before printing begins, if you change your mind, contact us as soon as possible at supportquietkeep@gmail.com — we'll do our best to cancel the order if it hasn't yet been sent to production.
How refunds are issued
Approved refunds are returned to the original payment method used for the purchase. Processing times depend on your bank or payment provider, typically 5–10 business days after approval.
Contact us
Questions about this Refund Policy, or to request a refund, contact: supportquietkeep@gmail.com